Warranty statement

//Warranty statement

By purchasing a Melbourne Trailer & Caravan Supplies Pty. Ltd. ACN005646202 (“MTCS”) product, you can be confident that the product has been designed and manufactured to Warranty

  1. Warranty

MTCSwarrants that each of its products will be free of defects in material and workmanship for the periods set out in the Annexure from the date of original purchase of the product from MTCS or an authorised MTCS distributor, subject to the limitations and exclusions set out below (“Warranty”).

  1. Claiming on the Warranty
    1. If you purchased a MTCS product from an authorised MTCS distributor (as opposed to direct from MTCS) and wish to claim on the Warranty to the authorised MTCS distributor, you must, at your own expense:

    (i) return the productsecurely packed to protect against damage to the product; and

    (ii) provide details of:

    (A) the claim on the Warranty;

    (B) proof of original purchase; and

    (C) your name, address, email address and telephone number,

    tothe authorised MTCS distributor from whom you originally purchased the product, within the respective warranty period referred to in the Annexure.

    • If you purchased a MTCS product directly from MTCS or otherwise wish to claim on the Warranty direct to MTCS, you must, at your own expense:

    (i) first contact MTCSat the contact details below and:

    (A) provideMTCSwith details of the claim on the Warranty;

    (B) provideMTCSwith proof of original purchase; and

    (C) obtain a “Return Number”,

    (ii) securely pack the product to protect against damage to the product;

    (iii) include a copy of the original proof of purchase in the packaging;

    (iv) clearly mark the Return Number on the outside of the packaging; and

    (V) thenreturn the product direct to MTCSat the address below, within the respective warranty period referred to in the Annexure (products returned to MTCSwithout a Return Number will not be accepted by MTCS and the issue of a Return Number and acceptance of returned products by MTCS’s staff does not constitute acceptance by MTCSof the claim on the Warranty).

    • MTCS, or the relevant authorised MTCS distributor, will assess any claim you may make on this Warranty and if, in the reasonable opinion of MTCS, the Warranty applies, MTCS(or the relevant authorised MTCS distributor) will at its own option and cost:

    (i) provide you with the same or (if the same product is no longer available) similar MTCS product; or

    (ii) repair the product and return it to you; or

    (iii) refund the price you paid for the product.

    • This is the only obligation of MTCS under this Warranty.
    • Other than those costs which are expressly stated as costs of MTCS, you must bear any other expenses of claiming on this Warranty.
    • If products are returned to MTCS for which, in MTCS’s reasonable opinion, this Warranty does not apply, the products will be returned to you freight-collect or, where freight is unreasonably excessive, made available for you to collect.
  1. Exclusions

This Warranty does not apply to:

  • MTCSproductswhich have been improperly installed or fitted or for which the MTCS installation and fitting instructions have not been followed (including damage or underperformance arising from incorrect wheel alignment, incorrect wheel nut torque or hub imbalance);

MTCSproductswhich have not been properly maintained in accordance with MTCS’s care and maintenance recommendations including maintenance required after prolonged storage (MTCS care and maintenance recommendations can be found at www.dexteraxle.com.au);

  • MTCS products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by MTCS or damage or underperformance caused by, or in relation to, products other than MTCS products;
  • MTCS products which are made using components or specifications provided or requested by someone other than MTCS;
  • fair wear and tear;
  • MTCS products which have been modified, altered or repaired without the written authorisation of MTCS including MTCS products which have been removed from an original application and installed in or attached to other goods (which includes welding of supplemental brackets to an axle or axle product);
  • MTCS products which have been subject to accident, abuse, misuse, neglect or damage;
  • defects or deterioration caused to MTCSproducts from being exposed to corrosives, including vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity that exceed the tolerances as set out by MTCS from time to timeor to cosmetic imperfections such tea-staining, finish tarnishing or superficial corrosion;
  • MTCS products which are not new when purchased by the original purchaser;
  • anyone other than original purchasers of new MTCSproducts;
  • MTCSproducts which are sold by MTCS (or an authorised MTCS reseller) as a “seconds” product or similar;
  • MTCSproducts which were not originally sold in Australia by MTCS;
  • MTCSproducts which have had any of the brands, marks, patented plates, numbers or other information of MTCSon the products defaced or removed;
  • the removal or replacement of MTCSproducts or associated charges; or
  • personal injury, property damage, consequential or economic loss, howsoever caused.
  1. Australian Consumer Guarantee

The following guarantee applies only to a “consumer”as defined in the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  1. MTCS contact details

MTCSaddress, telephone number and email address are:Melbourne Trailer & Caravan Supplies Pty. Ltd.ACN 005 646 202, 1-3 Ashley Park Drive, Chelsea Heights, Victoria, Australia 3196; Email: sales@dexteraxle.com.au


Dexter Axle: grease and oil seals1 year
Dexter Axle: axles, suspension systems and E/H hydraulic brake actuators, DSC2 Years
Dexter Axle: GenuineReplacement Parts (excluding grease and oil seals)2 years
Dexter Axle: axle models D90, D100GD, D100HD, D120, and D150 when installed with properly matched Genuine Dexter Hanger and attaching Parts Kits (HAP Kits) or Dexter Heavy Duty SuspensionSystem (HDSS)3 years
Dexter Axle:Nev-R-Lube bearings and the suspension componentsof the Dexter AxleTorflex Axles5 Years
Dexter Axle: PredatorSeries electric brake controllers7 years
All other MTCS products1 Year